Thank you very much for using Premium Bandai.
We would like to inform you that Premium Bandai will be closed during the winter holidays.

Winter Holidays : December 29, 2018 - January 6, 2019

If you are having problems, please go through the FAQ first and see if you can find an answer;
if not, please contact us via Submit a request.

*Please note that any request submitted after December 29, 2018 will not receive an answer until after January 7, 2019.

Thank you for your understanding.

FAQs: See PREMIUM BANDAI Customer support operating calendar