SPECIFIED COMMERCIAL TRANSACTIONS LAW
BANDAI SPIRITS CO., LTD.
PREMIUM BANDAI USA
G-BASE Tamachi, 5-29-11, Shiba, Minato-ku, Tokyo, 108-0014, Japan
Net strategy office
MAIL ORDER /
PREMIUM BANDAI Customer Service
Inquiry form: https://pbandai.zendesk.com/hc/en-us/requests/new
Please contact us by inquiry form.
Reception time: 10:00 AM ~ 4:00 PM Monday - Friday (excluding holidays)
In order to grasp the details of the inquiries accurately and to improve the ability of telephone correspondents,There is a case to perform recording.
For inquiries concerning orders and contents of registration, only from inquiries from the person Please understand that we will reply.
The answer of the mail will be the same day or next business day.
We use PayPal to facilitate online payment for ordered products and shipping and handling.
*You need to register as a PayPal member.
Please visit the PayPal website for details (https: //www.paypal.com/)
About Credit Card/Debit Card Payments
With this payment method, you can pay the price and shipping of the ordered products with a credit/debit card.
After the customer has ordered the product, we will charge the credit/debit card company.
This option may not be available for some products. In addition, this option may not be available depending on the credit/debit card company used and the status of the credit/debit card.
In cases like these, please use other payment methods such as PayPal.
Usable Credit/Debit Card Companies:
Visa, MasterCard, AMERICAN EXPRESS, Discover, Diners, and JCB
*Note: Debit/Credit Card must be issued within the United States.