SINGAPORE / Englishi


This Privacy Policy applies to all personal information we collect from and about you, including on the shopping portal site operated by BANDAI SPIRITS CO., LTD., ("Premium Bandai"), by phone, mail, email, or otherwise when you visit Premium Bandai, or use the services provided on and through Premium Bandai, including purchasing goods (the "Services").
To the fullest extent permitted under applicable laws , the Company may change or revise this Privacy Policy at any time, for any or no reason, at our sole discretion, without independent notice, simply by posting such changes or revisions on this page. Any such change will be effective immediately upon posting. Your continued use of Premium Bandai or the Services signifies your acceptance of any such change or revision.
If you no longer want to receive our e-mails, offers, updates on Services, or other communications, please send an email to [U.S.A: , SINGAPORE: , TAIWAN: , HONG KONG S.A.R・MACAU S.A.R:] or follow the "unsubscribe" instructions at the bottom of each email or communication. Please note that you cannot unsubscribe from certain correspondence from us, including certain messages relating to your use of the Services.

Article 1 Use of Personal Information

  1. BANDAI SPIRITS CO., LTD. (the "Company") established this privacy policy (the "Privacy Policy") regarding the treatment of Personal Information (as defined below) in connection with the Services. The Company will strictly control information it solicits that is provided by and identifies a customer (hereinafter referred to as "Personal Information"), and will collect, retain, and use Personal Information only for the following purposes: (i) for member registration on Premium Bandai, (ii) for the effective operation of the Service provided by the Company (processes necessary for delivering ordered goods and prizes, etc., customer management and responses to various inquiries) and, (iii) for providing other customer services by the Company or improving Service including sending the customer information (such as direct marketing e-mails, verification of applicants for campaign events, and questionnaires to be conducted. For these purposes, the Company may share your Personal Information, including user ID and email address, with third parties (within or outside of Japan) such as companies providing targeted advertising through social networking services.), sending inquiries from and confirmations by the Company as required to perform its business, and collecting opinions for improvement of Service. The social networking services providers will not use your Personal Information shared by the Company for any purposes other than the foregoing targeted advertising activities in connection with the Company.Third-party advertising vendors (e.g., Google) may display advertisements for Premium Bandai in various websites using, among other things, the cookie which was stored when customers visited Premium Bandai. If you want to refuse permissiom to display such advertisements which use cookies, please delete the cookies and the caches regularly by using the settings of each browser. Regarding Google, a customer may opt out of the use of cookies by Google by accessing the settings page of the advertisement display. In addition, a customer may also opt out of the use of cookies by third-party advertising vendors by accessing the opt-out page of Network Advertising Initiative. (
  2. The Company (the Company is responsible for controlling Personal Information) may share Personal Information (name, age, address, email address, phone number, and order and purchase history) with BANDAI CO.,LTD (Japan), BANDAI NAMCO ASIA CO., LTD (HONG KONG S.A.R), and BANDAI NAMCO TAIWAN CO., LTD (Taiwan) ("BANDAI NAMCO Group"). BANDAI NAMCO Group will collect, retain and use Personal Information in accordance with this Privacy Policy.
  3. The collection,use and/or disclosure of Personal Information by the Premium Bandai website is based on the voluntary provision thereof by the customer, and you agree that the Company may collect, use and/or disclose such Personal Information in accordance with such purpose as described in this Privacy Policy.
  4. There are circumstances in which the Company uses agents for services related to mail orders and other services such as order processing, delivery of goods, payment by credit card, system operation, direct marketing, and aggregation of questionnaires. The Company will use Personal Information necessary to carry out these services, but will not use Personal Information for any other purposes. In addition, all such agents will conclude confidentiality agreements with the Company with respect to Personal Information.
  5. The Company may provide or disclose membership information to third parties in the form of statistical data that cannot identify any individual.

Article 2 Efforts to Protect Personal Information

  1. The Company will comply with relevant laws and regulations regarding the handling of Personal Information.
  2. The Company will obtain Personal Information by lawful and fair means and not by illicit methods, and endeavor to notify the customer of and publicize the purpose of use. In addition, when it becomes necessary to use the Personal Information beyond the scope of the purposes as described in Article 1 of this Privacy Policy, the Company will inform the customer of the new purpose of use and will only use Personal Information for such new use after having obtained consent from the customer.
  3. The Company will take appropriate measures to prevent illegal access to, tampering with, or loss, destruction, or leakage of Personal Information.
  4. In the event that the Company outsources processing of Personal Information to any third party, the Company will conclude necessary contracts with and perform appropriate supervision of all such third parties.
  5. When the customer to whom the Personal Information is related requests, in a writing delivered to [BANDAI SPIRITS Co., Ltd 〒108-0014 Shiba, Minato-ku, Tokyo 5-29-11 G-BASE, Tamachi 9F] or through a submission of a customer information inquiry form designated by the Company, which is available at the bottom of the Premium Bandai homepage, that the Company disclose, correct, suspend the use of, or delete such customer’s own Personal Information, the Company will take appropriate measures to do so after having confirmed that the customer is the subject person of the Personal Information about which the request was made.
  6. The Company will not disclose Personal Information to any third party except for the following cases:
    • If there is consent from the customer himself or herself;
    • If disclosure is permitted under any laws and regulations;
    • If Personal Information is provided to any outsourcing contractor after having concluded a contract beforehand to ensure that the Personal Information is not used for any purpose other than for the outsourced services;
    • If disclosure or submission of Personal Information is ordered by any judicial or administrative agency, etc., pursuant to any laws and regulations; or
    • If disclosure is necessary to detect, prevent, or otherwise address fraud, security or technical issues associated with the Services.
  7. While the customer may choose not to enter Personal Information, at the customer’s sole discretion, for any campaign program or questionnaire, such nondisclosure may, at times, result in the customer being unable to use a part of the Service.
  8. The Company will continuously review and improve efforts to protect Personal Information.

Article 3 Use of Cookies

  1. The Company and outsourcing contractors may use cookies or ather tracking technorogies for improving the Service to the customer, which will not infringe upon the privacy of the customer. On any website using cookies, the Company will explicitly indicate in advance its particular purpose for such use.
  2. When the customer views any content sending cookies, the cookies are recorded on the customer's computer, but the recorded information will not include any information that can identify the customer.
  3. In the Service, the cookies function may be used for the following purposes:
    • In order for the customer to use the Service more conveniently when the customer revisits Premium Bandai;
    • In order to measure and analyze use of the Service; and
    • In order to use the remarketing function for online advertisements.
  4. The customer may refuse to accept cookies by changing personal browser settings, provided, however, that some aspects of the Service may become unavailable as a result.

Article 4 Links to Other Websites

The Company will not be responsible for the customer’s Personal Information on third party websites linked to Premium Bandai.

Article 5 Joint Management of Website

Where the customer’s Personal Information is collected, used and/or disclosed on websites the Company jointly manages with other third party companies, the Company shall ensure that the customer’s consent to such collection, use and/or disclosure is obtained.

Article 6 Provision of Personal Information by Minor Customers

Premium Bandai does not knowingly request or collect Personal Information data from minors under the age of 14 without verifiable parental consent. If the Company becomes aware that a minor under the age of 14 has submitted Personal Information through this site without parental consent, the Company will take all reasonable measures to delete such information and will not use such information, except for as required by law.

Article 7 Inquiries about Personal Information

For inquiries concerning Personal Information, please contact [the customer information center for your county ("Customer Information") using the inquiry form designated by the Company, which is available at the bottom of the Premium Bandai homepage].

Article 8 Request for Disclosure of Personal Information

For any request regarding disclosure, notification of use purpose, correction, suspension of use, and deletion, please contact Customer Information using the inquiry form designated by the Company which is available at the bottom of the Premium Bandai homepage.