BANDAI SPIRITS CO., LTD.

SUMITOMO FUDOSAN TOKYO MITA GARDEN TOWER, 3-5-19, Mita, Minato-ku, Tokyo, 108-0073, Japan

BANDAI SPIRITS CO., LTD.
SUMITOMO FUDOSAN TOKYO MITA GARDEN TOWER, 3-5-19, Mita, Minato-ku, Tokyo, 108-0073, Japan, joint stock company with capital of 300,000,000 JPY, registered in Tokyo Legal Affairs Bureau, 010501042212
https://www.bandaispirits.co.jp/e/

PREMIUM BANDAI EU

BANDAI SPIRITS CO., LTD. E-Commerce Strategy Department Taiji Yamanaka

BANDAI SAS

15 rue Félix Mangini, 69009 LYON, FRANCE.

BANDAI SAS
simplified joint stock company with capital of 15.318.300,00 euros, registered in the Lyon Trade and Companies Register under number 828 019 489, whose head office is situated in 15 rue Félix Mangini, 69009 LYON, FRANCE.
Phone number: +33 4 37 64 30 00

FR29828019489

PURCHASE OF GOODS AGREEMENT

You must be 18 years of age or older to be eligible to order from Premium Bandai.
You must register as a member to order from Premium Bandai.

Returns allowed guaranteed by law. Click here for details.

The amount shown on each individual product page does not include tax.
To see the amount including sales tax, check the ORDER DETAILS after adding the item to your cart. Please note that we do not charge separately for customs fees.
Please note that we do not charge separately for customs fees.
For information on shipping fees, click here.

We use "Stripe" for payment.

About Paypal

We use PayPal to facilitate online payment for ordered products and shipping and handling.
*You need to register as a PayPal member.
Please visit the PayPal website for details https: //www.paypal.com/.

About Credit Card/Debit Card Payments

With this payment method, you can pay the price and shipping of the ordered products with a credit/debit card.
After the customer has ordered the product, we will charge the credit/debit card company.
This option may not be available for some products.
In addition, this option may not be available depending on the credit/debit card company used and the status of the credit/debit card.
In cases like these, please use other payment methods such as PayPal.
Usable Credit/Debit Card Companies:
Visa, MasterCard, Maestro, Amex, Cartes Bancaires, China Union Pay

https://eu-pbandai.zendesk.com/hc/en-us/requests/new

Please contact us by inquiry form.

Reception time: 6:00 AM ~ 2:00 PM PT Monday - Friday (excluding holidays)

In order to grasp the details of the inquiries accurately and to improve the ability of telephone correspondents, there is a case to perform recording.

For inquiries concerning orders and contents of registration, only from inquiries from the person Please understand that we will reply.

The answer of the mail will be the same day or next business day.

In accordance with the provisions of the French Consumer Code regarding amicable resolution of disputes, the Merchant has appointed the company Sas Médiation Solution (hereinafter the "Mediator") as consumer mediator to settle any disputes that may arise between the Merchant and one of its customers.
The Mediator's address is as follows: 222 chemin de la bergerie, 01800 Saint Jean de Niost.

You can use the mediation service for consumer disputes related to an order placed with the Merchant on the Internet.
In accordance with rules applying to mediation, any consumer dispute must first be sent in writing to the Merchant's Customer Service (located at 15 rue Félix Mangini, 69009 LYON).
After the consumer has first written to the Merchant, the Mediator may be called upon for any consumer dispute where a resolution has not been reached.
For more information about the Mediator referral procedure, see the following website: http://www.sasmediationsolution-conso.fr

If you are a resident of the European Union:
In accordance with article 14 of EU Regulations No 524/2013, the European Commission has created an Online Dispute Resolution platform, to facilitate extrajudicial independant resolution of online dispute between consumers and businesses within the European Union.
This platform is accessible here: https://webgate.ec.europa.eu/odr/